We are among the top manufacturers of cannabis gear worldwide! We provide products for oils, concentrates, and dry aromatic material. All of our products come with an unheard-of lifetime warranty, and our customer service is five stars! We take great satisfaction in transforming our clients into lifelong, devoted brand advocates. Try us out! You won’t be let down!

Within 30 days of the purchase date, we will provide complete refunds (less shipping costs) for any sealed or unopened items. For assistance and support, please email support@kandypensshop.com, our customer service department.

Yes, we value and respect each and every one of our clients’ privacy. All orders are discreetly dispatched in a white, padded, unmarked poly envelope that doesn’t reveal what’s inside. A third-party fulfillment firm ships every order.

KandyPens, Inc. PO Box 60329, Santa Barbara, CA 93160 is the address where we accept returns. Before returning any items that require repair or replacement for an RMA, please get in touch with support@kandypensshop.com. Thank you.

Yes, we take orders from a wide range of nations. Customers from other countries, please confirm that our products are permitted entry into your nation by contacting your local customs agency. The recipient of an order from kandypens.com is the importer of record and is subject to all applicable rules and regulations in the country of destination. The destination country may impose import taxes, customs duties, and fees on orders. The recipient is responsible for paying any additional fees associated with customs clearance; we have no control over these fees and are unable to forecast their exact amount. Customs clearance procedures may result in delays that exceed our initial delivery projections.

Regarding the lifespan of our devices’ batteries, KandyPens provides a lifetime warranty. As long as components are accessible for the purchased item, this lifetime warranty will be in effect. Our warranty does not cover glass, atomizers, tanks, pods, chargers, or mouthpieces. Damage brought on by mishaps, misuse, misplacement, or abuse is not covered under the guarantee. Additionally, it does not cover aesthetic damage like scratches, dents, stains, or broken plastic that results from regular wear and tear. Please email support@kandypensshop.com with your order number (if available), email address, full name, and a description of the problem if your battery is having problems for any reason. Responses to tickets are typically sent out in 1-3 business days.

Yes, we employ SSL and 128-bit encryption, two of the newest and best encryption technologies, on our website. Your information is never rented or sold to outside parties. We don’t keep credit card information on file and are PCI compliant. Check out our privacy statement at http://kandypensshop.com/privacy-policy.

The following business day is when all orders are dispatched. Regular mail ($9.95) takes 5-7 business days to ship nationally, while priority mail ($24.95) takes 3-4 business days.

We send every purchase from our distribution center located in Scottsdale, Arizona.

All of our products are priced in USD. If you are an international customer, the charge on your statement will show up as post-conversion in your regional currency. For example: If you are Canadian, the charge on your statement will show in CAD not USD.

Due to the large number of orders we receive, we are regrettably unable to change or cancel any orders after they are received.

Please contact support@kandypens.com for a timely response from our trained staff as phones are currently unavailable.

Check Payment Icons

Located in the stunning city of Scottsdale, Arizona, USA, is KandyPens, Inc.